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As part of the Consumer Care team, you will be responsible for providing world-class customer service by connecting with customers, analyzing their needs, and offering customized solutions. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or products that best suit our customers.

 

Rogers Communications.	Details
Position:	Customer Service Consultant.
Sector:	Private.
Education:	High School Diploma.
Experience:	1 Year+.
Job Type:	Remote/Full Time.
Vacancy Location:	Toronto, Ontario, Canada.
Industry:	Customer Support.
Salary:	CA$41,795 per year.
Published Date:	01 May 2023.
Expiry date:	Until Fulfilled.

Responsibilities:

1. Providing world-class customer service to customers across Canada.
2. Analyzing customer needs and offering customized solutions.
3. Recommending products and services to customers.
4. Collaborating with team members and other departments to provide efficient service.

 

Requirements:

1. High School Diploma or equivalent.
2. 1+ years of customer interaction in a professional role, either face to face or over the phone.
3. Expert in communication and listening.
4. Strong analytical and problem-solving skills.
5. Ability to work a flexible schedule.
6. Navigating multiple computer systems.
7. Multitasking.

Benefits:

• Access to Headspace Premium for mindfulness training.
• Access to a virtual walk-in clinic to connect with healthcare professionals from home.
• LIVX - Fitness membership to attend classes virtually.
• Company matching contributions to charities you support.
• Paid time off for volunteering.
• Great benefits, pension plan, RRSP, TFSA, and Wealth Accumulation Plan.
• Employee discounts to our products and services.
• Leadership development, mentorship, and coaching programs.
• Inclusive and diverse workplace with employee resource groups representing equity-seeking groups .

 

How to Apply:

If you're passionate about helping people and want to join a dynamic and supportive team, apply now from the link below.