Remote Jobs UK I Customer Service Executive I Remote Jobs Near Me

YouFibre Ltd is an innovative telecommunications company that provides faster broadband for affordable prices with a focus on delivering best-in-class customer service. As a Customer Service Executive, you will be responsible for providing exceptional service to customers through various channels of communication such as phone, email, live chat, and social media platforms. Your goal will be to resolve customer queries promptly and efficiently, ensuring that they receive all the necessary information and support to have a positive experience with YouFibre.

YouFibre Ltd.	Details
Position:	Remote Customer Service Executive.
Sector:	Private.
Education:	Bachelor's degree / in progress.
Experience:	Any relevant experience.
Job Type:	Remote.
Vacancy Location:	Remote, London, UK.
Industry:	IT.
Salary:	£24,000 - £25,000 Pound Sterling per year.
Published Date:	25 April 2023.
Expiry date:	Until Fulfilled.

Shift Schedule: Monday to Sunday, 8am – 8pm (shift rotation including weekends and bank holidays).

Responsibilities:

1. Serve customers via multiple channels of communication, including phone, email, live chat, and social media platforms.
2. Take ownership of personal workload and commit to excellent customer service to reduce repeat customer interactions and increase quality and resolution.
3. Troubleshoot simple and complex technical issues over the phone with customers.
4. Book new customers for service installations.
5. Assist with billing inquiries and reconciliation.
6. Work alongside the network partner to ensure all relevant information is available to complete customer requests.
7. Work on projects assigned by the Customer Service Manager or Operations Manager.
8. Complete general admin tasks that fall within the remit of the customer operations department.
9. Maximise personal skills, knowledge, and experience to positively impact performance and assist in achieving business goals.
10. Share ideas and feedback to help build a bigger, better, and stronger team.

Requirements:

1. Excellent attention to detail and desire to get the job done right.
2. Strong communication skills, both verbal and written.
3. Solution-focused approach.
4. Organised with the ability to work to tight deadlines.
5. Team player with a can-do attitude.
6. Belief in and exhibition of PRIDE (personal responsibility in delivering excellence).

Benefits:

• £25k salary.
• Equity – a real part of the company.
• 25 days holidays.
• Enrolment in a pension scheme.
• Continuous development and long-term career prospects.

If you are looking for a challenging and rewarding opportunity with a growing telecommunications company, apply now to join the YouFibre team.